Health and Safety Highlights

With great gratitude and a commitment to you, we extend a warm welcome to the guests returning to our hotel.

The health and safety of our employees and you are at the heart of our operations. Here is a highlight of the procedures we have implemented to keep our guests, employees, and communities safe. As the situation evolves, we continue to evaluate our processes, improve our methods, train our employees, and joyfully prepare for your visit.


  • Guests should not enter if they currently have or experienced any of these symptoms within the last 14 days: fever, cough, shortness of breath, muscle soreness, changes in taste or smell, or sore throat.



  • We regularly clean and sanitize public spaces with an emphasis on high-touch surfaces. These areas include but are not limited to front desks, bell desks, elevators, door handles, public bathrooms, room keys, room locks, ATMs, gym equipment, dining surfaces, parking booths, and seating areas.
  • We have placed signs and markers throughout our properties to remind guests about face-coverings, physical distancing, handwashing hygiene, cough and sneeze etiquette, and staying home when sick.
  • We have increased the cleaning of elevator doors, button, rails, and walls as well as added hand sanitizer by the elevators.


  • Our properties use cleaning products and protocols that meet or exceed the Environmental Protection Agency (EPA) & CDC guidelines, such as eMist electrostatic disinfectant sprayers. These protocols are approved for the treatment of and are effective against viruses, bacteria, and other airborne and bloodborne pathogens. 
  • We are working with vendors, distribution partners, and suppliers to maintain an uninterrupted supply of cleaning supplies and all required personal protective equipment (PPE).
  • We have hand sanitizer to high-traffic areas for guests and employees.
  • We have increased the air filter replacement and HVAC system cleaning frequency as well as the fresh air exchange system’s operation.


  • We provide masks for employees, which they wear at all times.
  • We have established glove use policies for employees throughout the property.
  • We regularly train employees on the current Centers for Disease Control and Prevention (CDC) and local health department guidelines as well as a rapid response if an employee or guest shows signs of illness.


  • Hand sanitizer is available at the Front Desk.
  • We have increased the sanitizing frequency in the Lobby with an emphasis on door handles, desks, bell carts, wheelchairs, umbrellas, and room keys.
  • We provide single-use reference guides at check-in with hotel information and guidelines.
  • At check-out, guests can utilize the Lobby key drop box, or leave the key in the guestroom.


  • We have elevated our rigorous protocols to clean all surfaces with hospital-grade disinfectants after each stay.
  • To minimize employee frequency in guest rooms, we have temporarily suspended daily Housekeeping. It is available upon request, at a time when the guest(s) will not be in the room.







  • We now offer outdoor dining on our Veranda, where guests can dine comfortably in the open air, or indoors in the elegant Westgate Room.
  • In entrances and waiting areas, we have placed hand sanitizing stations.


  • Hotel guests and members have access to the outdoor rooftop pool deck equipment, running track, pool, and hot tub where guests and members can relax and work out comfortably in the open air. Hotel guests also have access to the indoor fitness club, including locker rooms and showers.
  • In entrances and waiting areas, we have placed hand sanitizing stations.
  • Our employees wear face coverings.
  • AquaVie Spa is open.