Dear Diane,

I wanted to thank and commend your staff for the time and effort they put into making IT Infrastructure Qualification a success. Victoria was especially impressed by the dedication of the banquet and AV staff noting that "the accommodations and service were regal. The staff was very responsive and accommodating to all guests. All whom I interacted with were phenomenal, especially Miguel and Gabor, Salvador, Jason, Jay and Margaret."

IQPC comes to the San Diego area often and your venue is a top choice; we know we can count on your staff for outstanding service.

Thank you!!

Best,

Tara Alfano
Meeting Planner
IQPC

June 28, 2006

Hi Cathy,

I just wanted to send you a quick thank you for hosting my stay in San Diego this weekend. Your team is amazing. Diane, Karen, Danielle were great for giving up their weekend for us. Not only was I pampered beyond belief but the food, weather everything was fantastic. Thank you so much again for inviting me and I look forward to finding a group to go into your property.

Linda

PS. Could you ask your Chef what is in his chickpea and havarti salad??? I had so much of it the night of the seafood soiree and now I am craving more. Thanks again.

 
January 20, 2006

Dear Margaret,
Please pass along this email to your GM, and to all of those who are named and unnamed whose work went in to making the conference run in such an excellent manner.

First of all, I would like to compliment the Banqueting Staff who served at the Liberty Fund conference beginning with dinner on Jan 12 and ending with dinner on Jan 14th. This includes the banquet captain, and all who were waitstaff at the lunches and dinners, as well as those responsible for setting up and refreshing the refreshment table in the conference room. Their service was discreet, well timed, amiable, and expert. It is rare to find such excellent service on the part of each person. Those who refreshed the table in the conference room were so quiet that they did not disrupt the conference in the least -- also very rare.

I would also like to compliment the room service staff. They all went “the extra mile” to make our stay pleasant -- from offering suggestions that were not on the menu but were available, to offering to bring extra candles for a candlelight dinner. I cannot remember the name of the fellow who did this for our meals on Wednesday the 11th -- but he served us both for our “lunch” around 3:00 and our dinner around 8:00.

Then there were Jose and Montenegro who work the night shift in Room Service. Both were outstanding at providing us with choices at 3:00am. They were cheerful, prompt, and helpful, and I realize that they were doing everything all by themselves.

I realize that Victoria Navarro is no longer with you, but I would also like to say that both she and Danielle made the negotiations and setting up of the room list a breeze.

Last of all, there is yourself. I appreciate your great efforts to work with the Chef to see to it that the vegetarian meals were not only delicious, but different each time. I had not even thought to ask for this because usually the vegetarian possibilities are so limited that it isn’t worth asking. You worked with the chef to see to this without my even asking -- another example of the extra mile.

Your chef, who is superb, outdid himself. The food was so good that there would never be a reason to leave the hotel to treat the guests.

Whenever I have another Liberty Fund conference the Westgate will be my first choice, and the only prohibiting factor would be budget. I will certainly pass the word around Liberty Fund, and I know that Sarah, the Fellow from Liberty Fund, was equally impressed. So I hope that you will be receiving good future business from them.

Again, please pass the word to all concerned, about how much I appreciate their hard work and talents . The entire hotel staff, front desk, concierge, waitstaff, bell staff are examples of courtesy and thoughtfulness -- not an easy atmosphere to create. The Housekeeping staff also did a superb job, and please pass along my compliments to them as well for their good work in maintaining the guest rooms and providing prompt, discreet turn down service.

Yours truly,

Kim Orr.