May 29, 2007
Mr. Hochfilzer
I wanted to take the time to send you a note on how you, your staff, and your hotel accommodations continue to impress us upon every subsequent visit. Your hotel outdoes places like Hyatt Manchester, Marriott (San Diego), St. Regis (Laguna Niegel), La Paloma and Ventana Canyon (Tucson, AZ), Grand Hyatt (Manhattan), etc, these are some of my favorite hotels, but your place outshines them all. No other place I go to does the valet guy (Jason) know me by name! No other place I go to does the concierge (the Indian lady I can never remember her name) come up to me and give me a hug and say "welcome back." On my most recent stay (checked in Thursday night at midnight and checked out on Sunday night), I was once again impressed with the outstanding service, for example:
- The fact that Jason in Valet knows my name is very nice.
- When I picked up room phone and dialed, the person who answers, without fail, even if it is not the right department/service, helped me with my question or request or whatever I needed, one time I called to have my car ready, it was the Bell Service, wrong people, but the gentleman noted my room number (1886), and said he would take care of it and he did.
- Professionalism and knowledge of the Front Desk staff very friendly, very courteous
- Cleanliness of room everything was in order as usual.
- Prompt room service and great food (Mexican Eggs Benedict and Chocolate Croissant are big hits)
- Free Internet service initially my wireless card picked up the US Grant wireless connection I saw that they have to pay for theirs.
- Ambience of the hotel and staff in general I took a quick walk around Coronado, stopped by Hotel del Coronado, it felt like I was on another planet, the place was chaotic, not one staff member even said hello, I have thought about staying there, but not after experiencing their Disneyland-like atmosphere.
- When I asked if I could enjoy a cocktail on the 3rd floor terrace, the bartender in the Westgate piano bar said "no problem."
- Chocolates and sparkling lemonade in the room this is a great touch.
- Sunday brunch is awesome, the variety and quality is amazing and once again the service is impeccable.
I love how everything is doable at the Westgate, and it is done with the customer in mind. I never feel like I am imposing on anyone or asking for too much, thanks again for making my stay so memorable and enjoyable. There are many other incidents that I should take better care to remember so I could relay to you, so I am sure I missed some people, but overall, A+. Please share with your staff.
Respectfully,
Lawrence Beach
ps: your sister hotel in Flagstaff is wonderful as well, I stayed there in April, I saw some of the same charm and decoration as the Westgate! |
